WE’RE OPEN TO YOUR IDEAS. WE’RE HERE TO SUPPORT YOU. WE’RE HERE FOR YOU.
DON’T HESITATE TO GET IN TOUCH. THE BEST SOLUTIONS START SMALL.
CONTACTS
CUSTOMER SERVICE 24/7
We handle customer service alongside our other activities, which may occasionally cause delays in response times. We usually respond to inquiries immediately, and at most, our response time is typically between four to eight (4-8) hours.
If we’re unable to respond at the time of your inquiry and you’d like us to call you back, please leave a callback request on the answering machine. We will only return calls to numbers where a callback request has been left. After leaving a callback request, we will get back to you as soon as possible.
FREE ADVISING
We offer free first-hand advising on safety-related issues. Through our phone service, you can receive advices on the first steps of your safety issues, as well as further guidance for accessing further support. You can use our service for any safety concerns, from everyday issues to international emergencies.
The consultation service is available for:
- Finnish journalists and media workers
- Journalists and media workers residing in Finland
- Journalists and media workers working for Finnish journalism and media organizations
MediaTurva does not charge for calls. Contacting our customer service connects to a Finnish network, and the cost is based on your phone provider’s pricing.
DATA SECURITY
Please note that the virtual world is not a secure place for sensitive communication. If your matter is confidential or you want to ensure data security, read more below…
SECURITY RISKS
Journalists are constantly subjected to cybersecurity attacks, as well as physical and technical surveillance worldwide. Our customer service phone number is public and operates on public phone networks both in Finland and abroad, so the possibility of external surveillance or data breaches cannot be completely ruled out or prevented.
RECOMMENDATIONS
We recommend using only contact details, identifying information, and content that can withstand public exposure in case of a data breach.
If revealing your identity to outsiders could cause harm, we recommend using fully anonymous online connections, devices, and contact details when reaching out to us.
For data security reasons, we recommend handling sensitive matters only in personal meetings. If your matter is sensitive, please leave us a simple request for a meeting.
TUTA
We use the Tuta service in our emails. By creating a free Tuta account, you can send us encrypted and anonymous emails. Read more…
DATA PROTECTION
MediaTurva does not store or register the personal data of its service users nor maintain personal records related to the service. MediaTurva does not share user data with third parties.
DIRECTOR
INVOICES
